MM PinewoodDarjeeling
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MM PinewoodDarjeeling
This Cancellation & Refund Policy applies to eligible reservations made directly with Majestic Miles ("MM Hotels") through www.mmhg.in or directly with MM Pinewood Hotel, Darjeeling.
Cancellation conditions may vary depending on the room rate, package, promotional offer, booking dates, stay dates and season.
The cancellation terms displayed at the time of booking and included in your booking confirmation are the terms applicable to your reservation.
Guests should review these conditions carefully before completing a reservation.
Certain promotional, discounted, advance-purchase or special-event rates may be non-refundable or subject to different cancellation conditions.
Where a reservation is identified as having a flexible cancellation policy, cancellation without a cancellation charge will be permitted until the deadline specified in the booking conditions.
Cancellations received after that deadline may incur the charge specified at the time of booking.
Reservations expressly identified as Non-Refundable may require full or partial payment at the time of booking.
Cancellation of such reservations may result in forfeiture of the applicable amount paid, subject to applicable law and the specific booking conditions.
Guests should therefore carefully review the rate conditions before confirming a non-refundable reservation.
A guest who does not arrive on the scheduled check-in date and has not cancelled or appropriately amended the reservation may be treated as a No-Show.
Applicable no-show charges will be determined by the conditions of the confirmed reservation.
The hotel may release the room following a no-show in accordance with the applicable reservation conditions.
If a guest chooses to depart before the confirmed check-out date, charges may apply in accordance with the conditions of the reservation.
Any refund for unused nights will depend upon the applicable rate conditions and circumstances.
Requests to change stay dates, room categories, occupancy or other reservation details are subject to availability.
A change may result in a different room rate, tax amount or booking condition.
A reservation amendment is not confirmed until MM Hotels or its authorised reservation system provides confirmation of the change.
Where a refund is due for a direct reservation, it will ordinarily be returned through the original payment method, subject to the processes of the relevant payment gateway, bank or financial institution.
Once approved and initiated by MM Hotels, the time taken for the refund to appear in your account may depend on your bank, card issuer, UPI provider or payment service provider and will be processed within 15 working days.
Any payment-processing charges that are lawfully non-refundable will be handled in accordance with the applicable booking conditions and law.
If you believe you have been charged more than once or an incorrect amount has been debited for a direct reservation, please contact us with your booking reference and transaction details.
We will investigate the transaction and, where an excess or duplicate payment is verified, arrange the appropriate refund.
A payment being debited from your account does not necessarily mean that a reservation has been successfully confirmed.
If a payment transaction fails but an amount has been debited, the payment provider or bank may automatically reverse the transaction.
Please contact us if you have not received a booking confirmation and require assistance verifying the reservation.
Reservations made through online travel agencies, travel agents or other third-party booking services are subject to the cancellation and refund conditions of the relevant provider and the rate booked.
Guests should normally submit cancellation, amendment and refund requests through the same booking provider.
MM Hotels cannot independently alter the commercial terms imposed by an unrelated booking platform.
Darjeeling and the surrounding Himalayan region may occasionally experience circumstances affecting travel, including severe weather, landslides, road closures or transportation disruption.
Other exceptional circumstances may include natural disasters, government restrictions, civil disturbances, epidemics or events otherwise beyond the reasonable control of the hotel or guest.
Such circumstances do not automatically guarantee a refund unless required by applicable law or the applicable booking conditions.
Where a significant event prevents the hotel from providing confirmed accommodation, MM Hotels will assess the affected reservation and available options, which may include rescheduling, credit or refund, depending on the circumstances and applicable law.
For reservations made directly through www.mmhg.in or directly with MM Pinewood Hotel, cancellation requests should be submitted using the cancellation facility provided with the reservation or by contacting us.
Please provide:
We recommend retaining your cancellation confirmation for your records.
For cancellation, amendment or refund assistance relating to a direct booking, contact: